Introduction:

We are seeking a reliable and efficient Housekeeper to join our team and ensure that our facilities are clean and well-maintained. The Housekeeper will be responsible for cleaning guest rooms, common areas, and other areas of the facility, as well as performing tasks such as laundry and inventory management. The successful candidate will have strong attention to detail and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Clean guest rooms and common areas, including dusting, vacuuming, and changing linens

• Perform tasks such as laundry and inventory management

• Maintain a clean and organized work area

• Report any maintenance issues or damages to the appropriate team members

• Follow all safety and sanitation policies and procedures

• Other duties as assigned

Qualifications:

• Minimum of 1 year of experience as a housekeeper or in a similar role

• Strong attention to detail

• Ability to multitask and handle a high-volume workload

• Ability to work efficiently in a fast-paced environment

• Basic math skills

Perks:

• Competitive salary

• Paid time off

• dental and vision insurance

• Professional development opportunities

• Positive and supportive work environment

Introduction:

We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Manage reservations and check guests in and out using a computerised system

• Handle guest requests such as making reservations, and assist guests with their needs.

• Assist with check-in and check-out processes, including handling payments and issuing keys

• Answer phone calls and respond to online inquiries in a timely and professional manner

• Handle guest complaints and concerns with grace and professionalism

• Perform light cleaning duties, such as wiping down counters and restocking supplies

• Other duties as assigned

Qualifications:

• Previous experience as a front desk agent or in a customer service role is preferred

• Strong communication and interpersonal skills

• Ability to multitask and handle a high-volume workload

• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems

• Flexibility to work evenings, weekends, and holidays as needed

Perks:

• Competitive salary

• Employee discounts on hotel rooms and amenities

• Opportunities for advancement within the company

• Professional development opportunities

• Positive and supportive work environment

• Dental and vision insurance 

Job Type:

Full-time / Part-time
Schedule: Evenings, weekends, and holidays required

Job Summary

Best Western Eagles Inn is seeking a dependable and customer-focused Front Desk Clerk to join our team. This position is responsible for delivering exceptional guest service while efficiently managing front desk operations, including check-in/check-out, reservations, and guest assistance.

The ideal candidate is professional, detail-oriented, and able to thrive in a fast-paced hospitality environment while maintaining a welcoming and organized front desk presence.

Key Responsibilities

• Greet guests and provide efficient, courteous check-in and check-out service
• Manage reservations, room assignments, and guest accounts with accuracy
• Answer phone calls and respond to guest inquiries and requests
• Handle guest concerns promptly and professionally, working toward resolution
• Maintain a clean, organized, and guest-ready front desk and lobby area
• Communicate effectively with housekeeping and maintenance teams
• Follow all hotel policies and procedures, including safety and security standards
• Provide information about hotel amenities and local area attractions

Qualifications

• Previous customer service experience preferred (hotel experience a plus)
• Strong communication and interpersonal skills
• Basic computer proficiency
• Ability to multitask and remain organized in a fast-paced environment
• Reliable attendance and punctuality

Physical Requirements 

To perform the essential functions of this position, candidates must be able to perform the following with or without reasonable accommodation:

• Stand and/or walk for extended periods of time
• Lift, carry, push, or pull up to 50 pounds occasionally
• Bend, stoop, kneel, and reach as needed
• Respond appropriately in emergency situations, including assisting guests and following safety procedures
• Safely navigate stairways in the event of elevator outages or emergencies
• Maintain awareness of surroundings to support guest safety and property security

Work Environment

This position operates in a front desk/lobby setting with frequent guest interaction and moderate noise levels. The role may require working during high-demand periods, including weekends, holidays, and peak travel times.

Benefits

• Paid time off (PTO)
• Employee hotel discounts
• Optional dental and vision insurance
• Opportunities for growth and advancement

Equal Opportunity Employer

Best Western Eagles Inn is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants and do not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status.

The Area Operations Manager is the vital link between corporate leadership and individual hotels. This role provides hands-on, entrepreneurial leadership, mentoring GMs on-site and maintaining brand consistency across our hotel portfolio. Key responsibilities include analyzing financial statements, STR reports, revenue data, and guest satisfaction scores to boost profitability. This role is accountable for operational excellence, financial results, guest satisfaction, associate engagement, and owner alignment across the assigned portfolio.

General Managers with full-service experience in multi-brand hotels, especially IHG (Intercontinental Hotels Group), and who are ready to move to the next level, are encouraged to apply.

Essential Functions

Operational Leadership & Brand Excellence

• Conduct regular site visits to ensure properties meet or exceed brand standards for service, cleanliness, and physical condition.
• Implement and standardize Operating Procedures, policies, and systems across the portfolio to improve business operations.
• Ensure brand QA Compliance and approve action plans generated by individual hotels.
• Act as a role model for company culture, vision, and values, emulating a "Whatever It Takes" attitude at all times.
• Manage property operations in the absence of a General Manager when necessary.
• Ensure compliance with all life safety, health, sanitation, and security standards across the portfolio.
• Oversee guest satisfaction platforms (Medallia, GSS, OTA reviews) and hold GMs accountable for action planning.
• Support hotel openings, rebrands, renovations, and operational transitions as assigned.

Financial Performance & Strategy

• Oversee all financial aspects of the region, including P&L performance, forecasting, and the annual budgeting process.
• Partner with Sales and Revenue Management to develop strategies that drive occupancy, market share, and ADR/RevPAR.
• Identify and implement cost-saving initiatives and innovative strategies to boost sales without compromising the guest experience.
• Manage Capital Expenditure projects, ensuring renovations and repairs are completed on time and within budget
• Serve as a key liaison with ownership groups, delivering clear communication on financial performance, forecasts, and asset strategies.
• Monitor cash flow, labor productivity, and working capital to ensure the financial health of each asset.

Team Management & Talent Development

• Maintain a direct supervisory relationship with General Managers; approve GM expense reports and PTO requests.
• Mentor, guide, and coach GMs and their hotel leadership teams (AGM, FOM, DOS, Executive Housekeeper, and Chief Engineer).
• Review weekly status reports and monthly sales reports with GMs to assist in areas of need.
• Conduct annual performance reviews for GMs and other direct reports based on KPIs and leadership growth.
• Recruit and develop a "talent bench" to ensure internal promotion opportunities and minimize turnover.

• 401K
• Health Insurance
• Vision Insurance
• Dental Insurance
• Life Insurance
• Long-Term Disability
• Short-Term Disability
• Paid Time off based on length of employment
• Holiday Pay
• Cell Phone allowance
• Competitive bonus package

Education and Training

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field. 

Experience

• A minimum of 7+ years of GM (General Manager) experience; full-service experience is a plus.  
• At least 2–5 years of experience in a multi-brand regional or senior Management role within the hospitality industry.

Specialized, Technical, and Administrative Knowledge

• Proficiency in Property Management Systems (IHG Merlin, Marriott Empower, or Hilton OnQ), CRM tools, and Microsoft Office. Experience with IHG, Intercontinental Hotels Group, will be given special consideration.
• Food and Beverage management, including restaurant development and labor cost control.
• Interpret Profit & Loss statements, Smith Travel Research data, and Capital Expenditure budgets. Understanding of FLSA regulations, EEO compliance, and brand-specific Quality Assurance audit requirements.
• Experience managing vendor relationships, service contracts, and third-party operators.
• Knowledge of OSHA standards, workplace safety practices, and risk management principles.

EEO Statement 

The Company provides equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

Who We Are

Rainmaker Hospitality is headquartered in Lexington, KY, and currently manages over 30 hotels representing leading brands, including Marriott, Hilton, IHG, Hyatt, Choice, and Best Western. Our principals have over 65 years of combined experience in property management, accounting, food & beverage operations, and development. During their careers, our principals have owned and operated over 50 hotels throughout the United States.

Key Responsibilities 

• Maintain cleanliness, hygiene, security and presentation of all assigned rooms in line with hotel standards.

• Perform cleaning duties in guest rooms according to the guest’s stay status.

• Inspect and clean all facilities, furniture, and fixtures, report damage to supervisors.

• Attend to guest requests promptly and courteously.

• Complete and update allocation sheets with room status, linen changes, and special requests.

• Vacuum corridors, dust, spot clean, and polish as assigned.

• Report maintenance issues, lost items, and security concerns immediately.

• Follow safety protocols, use protective equipment, and adhere to all hotel standards.

• Work flexible rosters, attend training, and meet productivity and guest satisfaction targets.

  
  

  Weekend availability is a requirement.  Experience is preferred but not mandatory.  Training to the IHG Way of Clean will be provided.

  
  

  En Candlewood Suites, el equipo de limpieza es responsable de crear un ambiente limpio, cómodo y acogedor para cada huésped. Responsabilidades clave Mantener la limpieza, la higiene, la seguridad y la presentación de todas las habitaciones asignadas de acuerdo con los estándares del hotel. Realizar tareas de limpieza en las habitaciones de los huéspedes según el estado de la estancia del huésped. Inspeccionar y limpiar todas las instalaciones, muebles y accesorios, informar sobre daños a los supervisores. Atender las solicitudes de los huéspedes de manera rápida y cortés. Completar y actualizar las hojas de asignación con el estado de las habitaciones, cambios de ropa de cama y solicitudes especiales. Aspirar los pasillos, quitar el polvo, limpiar manchas y pulir según lo asignado. Informar de inmediato sobre problemas de mantenimiento, objetos perdidos y preocupaciones de seguridad. Seguir los protocolos de seguridad, usar equipo de protección y cumplir con todos los estándares del hotel. Trabajar con horarios flexibles, asistir a capacitaciones y cumplir con los objetivos de productividad y satisfacción del huésped. La disponibilidad los fines de semana es un requisito. Se prefiere experiencia, pero no es obligatoria. Se proporcionará capacitación según el Estilo de Limpieza de IHG.

The moment a guest steps into one of our hotels, they walk into a genuinely memorable 

experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle 

transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also 

create the warm atmosphere that makes our guests feel at home in any location

Your day to day:

• Be the warm welcome that kicks off a memorable guest experience

• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone

• Take and manage guest bookings, up-selling opportunities and telling them about ways to 

improve their stay

• Handle cash and credit transactions

• Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and 

control and release safety deposit boxes

• Stay one step ahead of guests’ needs – record and act on their preferences, and handle their 

messages, requests, questions and concerns

• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, 

and loop in management when necessary

• Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any 

protective gear needed

• Take pride in your appearance and place as a brand ambassador

• Always know what events and activities are on the day’s schedule

• Jump into other ad-hoc duties when your colleagues need your help

Job Description:

We are seeking a reliable and efficient Housekeeper to join our team and ensure that our facilities are clean and well-maintained.

• The Housekeeper will be responsible for cleaning guest rooms as assigned, including, but not limited to, making beds, cleaning bathrooms, dusting and vacuuming.
• Change and replenish bed linens, towels and guest amenities, as needed.
• Perform deep cleaning tasks, as needed.
• Stock, maintain and transport housekeeping supply carts daily.
• Dispose of trash and recyclables.
• Respond to special guest requests in a timely, friendly and efficient manner.
• Perform guest turn down service as needed.

Weekend availability required
 

Perks:

• Flexible Schedule
• Dental/Vision
• Life Insurance
• Paid Time Off
• Incentives
• Hilton hotel room discounts

Hospitality Leader Wanted – Growing Our Rainmaker Team!

We are seeking a hands-on, service-driven Operations Manager to join our team at the Hampton Inn. This role is ideal for someone with strong hotel experience—Hilton brand experience is highly preferred—who can lead daily operations, support team development, and ensure an exceptional guest experience.

Position Overview

The Operations Manager plays a key role in the day-to-day success of the hotel. You will oversee core operational departments, including Housekeeping and Maintenance, while supporting the General Manager in driving performance, guest satisfaction, and team engagement.

This role requires flexibility, leadership, and the ability to step in wherever needed to keep the hotel running smoothly.

What You’ll Do

• Support daily hotel operations and act as Manager on Duty as needed
• Supervise Housekeeping and Maintenance teams to ensure brand standards are met
• Deliver and maintain high levels of guest satisfaction
• Assist with hiring, training, and coaching team members
• Help manage labor, expenses, and overall hotel profitability
• Review and support financial reporting with the General Manager
• Conduct regular room inspections and ensure cleanliness and maintenance standards
• Maintain compliance with Hilton and company policies and procedures
• Lead by example—creating a positive, team-focused environment
• Assist with front desk operations, including oversell management and guest issues
• Be visible during peak hours, engaging with guests and supporting the team

What We’re Looking For

• Previous hotel supervisory experience required (Hilton experience strongly preferred)
• Strong understanding of hotel operations, including housekeeping and maintenance
• Comfortable working in a fast-paced, high-pressure environment
• Ability to think quickly and solve problems effectively
• Strong communication and leadership skills
• Basic financial knowledge (P&L, labor, cost control)
• Proficient in Microsoft Office / Windows systems
• Professional, dependable, and team-oriented

Additional Requirements

• Must maintain a professional appearance in line with brand standards
• Willingness to work a flexible schedule, including weekends and holidays
• Certifications may be required (Food Safety, Alcohol Awareness, CPR/First Aid)

Why Join Us?

• Opportunity to grow with a strong and expanding hospitality company
• Hands-on leadership role with real impact
• Supportive team environment focused on success

If you’re ready to bring your hospitality experience to a team that values leadership, accountability, and guest service—we’d love to connect.

Job Description:

We are seeking a reliable and efficient Housekeeper to join our team and ensure that our facilities are clean and well-maintained. The Housekeeper will be responsible for cleaning guest rooms as assigned, including, but not limited to, making beds, cleaning bathrooms, dusting and vacuuming. Change and replenish bed linens, towels and guest amenities, as needed. Perform deep cleaning tasks, as needed. Stock, maintain and transport housekeeping supply carts daily. Dispose of trash and recyclables. Respond to special guest requests in a timely, friendly and efficient manner. Perform guest turn down service as needed.

Weekend availability required
 

Perks:

• Flexible Schedule
• Dental/Vision
• Life Insurance
• Paid Time Off
• Incentives

Introduction:

We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Manage reservations and check guests in and out using a computerized system

• Handle guest requests, such as booking tours or making restaurant reservations

• Assist with check-in and check-out processes, including handling payments and issuing keys

• Answer phone calls and respond to online inquiries in a timely and professional manner

• Assist with organizing and setting up events and meetings

• Handle guest complaints and concerns with grace and professionalism

• Perform light cleaning duties, such as wiping down counters and restocking supplies

• Other duties as assigned

Qualifications:

• Previous experience as a front desk agent or in a customer service role is preferred

• Strong communication and interpersonal skills

• Ability to multitask and handle a high-volume workload

• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems

• Flexibility to work evenings, weekends, and holidays as needed

Perks:

• Competitive salary

• Employee discounts on hotel rooms and amenities

• Opportunities for advancement within the company

• Professional development opportunities

• Positive and supportive work environment

Hospitality Leader Wanted – Growing Team!

We are seeking a hands-on, service-driven Operations Manager to join our team at the Hampton Inn. This role is ideal for someone with strong hotel experience—Hilton brand experience is highly preferred—who can lead daily operations, support team development, and ensure an exceptional guest experience.

Position Overview

The Operations Manager plays a key role in the day-to-day success of the hotel. You will oversee core operational departments, including Housekeeping and Maintenance, while supporting the General Manager in driving performance, guest satisfaction, and team engagement.

This role requires flexibility, leadership, and the ability to step in wherever needed to keep the hotel running smoothly.

What You’ll Do

• Support daily hotel operations and act as Manager on Duty as needed
• Supervise Housekeeping and Maintenance teams to ensure brand standards are met
• Deliver and maintain high levels of guest satisfaction
• Assist with hiring, training, and coaching team members
• Help manage labor, expenses, and overall hotel profitability
• Review and support financial reporting with the General Manager
• Conduct regular room inspections and ensure cleanliness and maintenance standards
• Maintain compliance with Hilton and company policies and procedures
• Lead by example—creating a positive, team-focused environment
• Assist with front desk operations, including oversell management and guest issues
• Be visible during peak hours, engaging with guests and supporting the team

What We’re Looking For

• Previous hotel supervisory experience required (Hilton experience strongly preferred)
• Strong understanding of hotel operations, including housekeeping and maintenance
• Comfortable working in a fast-paced, high-pressure environment
• Ability to think quickly and solve problems effectively
• Strong communication and leadership skills
• Basic financial knowledge (P&L, labor, cost control)
• Proficient in Microsoft Office / Windows systems
• Professional, dependable, and team-oriented

Additional Requirements

• Must maintain a professional appearance in line with brand standards
• Willingness to work a flexible schedule, including weekends and holidays
• Certifications may be required (Food Safety, Alcohol Awareness, CPR/First Aid)

Why Join Us?

• Opportunity to grow with a strong and expanding hospitality company
• Hands-on leadership role with real impact
• Supportive team environment focused on success

If you’re ready to bring your hospitality experience to a team that values leadership, accountability, and guest service—we’d love to connect.

• Clean and maintain guest rooms, kitchenettes, and bathrooms according to hotel standards
  Limpiar y mantener habitaciones, cocinetas y baños de acuerdo con los estándares del hotel

• Perform light kitchen cleaning, including appliances, counters, sinks, and trash removal
  Realizar limpieza ligera de cocina, incluyendo electrodomésticos, superficies, fregaderos y basura

• Change linens and towels based on scheduled service or guest requests
  Cambiar sábanas y toallas según el programa de servicio o solicitudes del huésped

• Vacuum, sweep, mop floors, and dust furniture and fixtures
  Aspirar, barrer, trapear pisos y quitar el polvo de muebles y accesorios

• Restock linens, guest amenities, and cleaning supplies
  Reabastecer blancos, amenidades y suministros de limpieza

• Respect guest privacy, especially in occupied long-term stay rooms
  Respetar la privacidad del huésped, especialmente en habitaciones ocupadas por estancias largas

• Report maintenance issues, damages, or safety concerns promptly
  Reportar de inmediato problemas de mantenimiento, daños o riesgos de seguridad

• Follow health, safety, and sanitation guidelines at all times
  Seguir en todo momento las normas de salud, seguridad e higiene

• Properly use and store cleaning chemicals and equipment
  Usar y almacenar correctamente los químicos y equipos de limpieza

• Communicate room status accurately with front desk or supervisors
  Comunicar correctamente el estatus de las habitaciones a recepción o supervisión

Introduction:

We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Manage reservations and check guests in and out using a computerized system.

• Handle guest requests, such as booking tours or making restaurant reservations

• Assist with check-in and check-out processes, including handling payments and issuing keys

• Answer phone calls and respond to online inquiries in a timely and professional manner

• Handle guest complaints and concerns with grace and professionalism

• Perform cleaning duties, restocking supplies, and folding laundry.

• Other duties as assigned.

Qualifications:

• Previous experience as a front desk agent or in a customer service role is preferred

• Strong communication and interpersonal skills

• Ability to multitask and handle a high-volume workload

• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems

• Flexibility to work evenings, weekends, and holidays as needed

Perks:

• Competitive salary

• Employee discounts on hotel rooms and amenities

• Opportunities for advancement within the company

• Professional development opportunities

• Positive and supportive work environment

Home2 Suites Blue Ash & Hampton Inn Blue Ash
Rainmaker Hospitality

Rainmaker Hospitality is looking for a dynamic, relationship-driven Director of Sales to lead all sales efforts for the Hampton Inn Blue Ash and Home2 Suites Blue Ash. This role is perfect for someone who thrives on building relationships, driving revenue, and leading strategy across both corporate and group segments—while partnering closely with brand revenue leadership to maximize performance.

This position oversees the full sales function, allowing you to take ownership of business development, client relationships, and revenue strategy, while collaborating with operations to deliver exceptional guest experiences.

What You’ll Do

• Own and drive all sales efforts for both hotels, including corporate, group, and local business segments

• Actively prospect, solicit, and secure new business through direct outreach, networking, and brand channels

• Respond to and manage incoming leads (Cvent, MeetingBroker, direct inquiries, etc.)

• Negotiate rates, manage contracts, and secure deposits and payment details

• Partner with the brand revenue leader to align on pricing strategy, inventory management, and demand optimization

• Analyze market trends, pace, and performance to adjust sales strategies and maximize revenue

• Collaborate with on-property teams to ensure seamless execution from booking through departure

• Conduct site visits, client meetings, and property tours

• Maintain accurate records, reporting, and forecasting in brand systems (Delphi, etc.)

• Participate in leadership discussions to drive performance, accountability, and innovation

What Makes This Role Exciting

• You’ll lead all aspects of sales across two well-positioned hotels in a strong market

• You’ll partner directly with revenue management leadership, gaining exposure to pricing and strategy decisions

• You’ll work in a collaborative, team-based environment—supported, not siloed

• You’ll have the autonomy to build relationships, prospect business, and create your own success

• You’ll play a key role in driving performance and positioning both hotels in the market

Growth & Opportunity

At Rainmaker Hospitality, we invest in our people. This role offers:

• Opportunities for advancement within a growing portfolio

• Exposure to multi-property and revenue strategy leadership

• Ongoing training, collaboration, and mentorship

• A sales culture built on accountability, support, and shared success

What We’re Looking For

• Previous hotel sales experience (Director of Sales or Senior Sales Manager preferred)

• Strong ability to prospect, negotiate, and close business

• Excellent communication, organization, and relationship-building skills

• Strategic mindset with an understanding of revenue management principles

• Ability to manage multiple priorities while maintaining a high level of client service

• Self-motivated, proactive, and results-driven

• Comfortable working independently while thriving in a team environment

Why Rainmaker Hospitality

We believe great sales come from great people who feel supported, empowered, and excited about what they do. Our motto—Enhanced Service. Exceptional Hospitality.—applies just as much to our team as it does to our guests.

If you’re ready to take ownership of your market, grow your career, and make a real impact, we’d love to meet you.

**ACCEPTING APPLICATIONS, NO CURRENT OPENINGS**

We are seeking a reliable and efficient Housekeeper to join our team here at the Hampton-Georgetown Ky, and ensure that our facilities are clean and well maintained. The Housekeeper will be responsible for cleaning guest rooms, common areas, and other areas of the facility, as well as performing tasks such as laundry and inventory management. The successful candidate will have strong attention to detail and be able to work efficiently in a fast-paced environment. 

Introduction:

We are seeking a reliable and efficient Housekeeper to join our team and ensure that our facilities are clean and well-maintained. The Housekeeper will be responsible for cleaning guest rooms, common areas, and other areas of the facility, as well as performing tasks such as laundry and inventory management. The successful candidate will have strong attention to detail and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Clean guest rooms and common areas, including dusting, vacuuming, and changing linens

• Perform tasks such as laundry and inventory management

• Maintain a clean and organized work area

• Report any maintenance issues or damages to the appropriate team members

• Follow all safety and sanitation policies and procedures

• Other duties as assigned

Qualifications:

• Minimum of 1 year of experience as a housekeeper or in a similar role

• Strong attention to detail

• Ability to multitask and handle a high-volume workload

• Ability to work efficiently in a fast-paced environment

• Basic math skills

Perks:

• Paid time off

• Medical, dental, vision and life insurance

• Professional development opportunities

• Positive and supportive work environment

Summary of Benefits:

Paid Dental and Vision Insurance

Life insurance

Travel benefits and discounted hotel rooms

Paid time off (PTO)

…to name a few of our wonderful benefits.

Operations Manager Job Description

As Operations Manager, you will keep our hotel running smoothly and make sure everything is working well and all our guests are safe and comfortable. You will maximise financial returns, driving development of people, creating, and maintaining a unique guest experience, executing brand standards, and building awareness of hotel and brand in the local community. Act as the General Manager in his/her absence.

People 

•       Manage everyday activities, plan, and assign work ensuring you always have the right staffing numbers 

•       Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance 

•       Train colleagues to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently 

•       Recommend or initiate any HR elated actions where needed 

•       Drive a great working environment for teams to thrive – connect departments to create sense of one team 

•       Oversee the day-to-day operations and assignments of the hotel staff; assist the General Manager in the development and communication of departmental strategies and goals. Communicate and enforce policies and procedures 

•       Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management

Financial 

•       Help the General Manager in the development, implementation, and monitoring of financial and operational plans for the hotel. Provide regular direction and manage hotel operations for all departments. 

•       Monitor and report variances against budget and control labour costs and other expenses. 

•       Make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty 

•       Foster positive owner relationships if applicable and assist in providing ongoing information and status reports 

Guest Experience  

•       Establish and implement appropriate service recovery guidelines to ensure complete guest satisfaction. Respond to guest complaints or concerns in a prompt and professional manner 

•       Review guest feedback and implement strategies for continuous improvement 

•       Communicate to appropriate departments all pertinent information requirements and special needs for arriving VIP’s, large groups, and other key guests 

•       Lead marketing efforts to up sell guests on hotel services, offerings, and amenities

Responsible Business 

•       Ensure a safe and secure environment for guests, team members and hotel assets in compliance with the hotels or owner’s policies and procedures and regulatory requirements. Maintain relations with outside contacts 

•       Comply with federal, state, and local laws regarding health, safety and alcohol services 

•       Maintain a focus and commitment to operating a “green” hotel 

•       Perform other duties as assigned. May also serve as manager on duty

Requirements:

•       Bachelor’s degree / higher education qualification / equivalent inHotel Administration, Business Administration 

•       Three years of guest service/hotel experience with at least two years in a supervisory capacity, or an equivalent combination of education and experience 

•       Previous experience in a hotel of similar size and complexity preferred

•       Must speak fluent English 

How do I deliver this?

We genuinely care about people, and we show this through living out our promise of True Hospitality every day. It is what connects every colleague in all IHG^® hotels.

Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
• True Listening: focusing on what your guest is saying, noticing body language that is often overlooked, and understanding what the guest wants and needs
• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

There is so much more to the job than we can capture here. It is simply about creating great experiences, doing the right thing, and understanding people.

Introduction:

We are seeking a reliable and efficient Housekeeper to join our team and ensure that our facilities are clean and well-maintained. The Housekeeper will be responsible for cleaning guest rooms, common areas, and other areas of the facility, as well as performing tasks such as laundry and inventory management. The successful candidate will have strong attention to detail and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Clean guest rooms and common areas, including dusting, vacuuming, and changing linens

• Perform tasks such as laundry and inventory management

• Maintain a clean and organized work area

• Report any maintenance issues or damages to the appropriate team members

• Follow all safety and sanitation policies and procedures

• Other duties as assigned

Qualifications:

• Minimum of 1 year of experience as a housekeeper or in a similar role

• Strong attention to detail

• Ability to multitask and handle a high-volume workload

• Ability to work efficiently in a fast-paced environment

• Basic math skills

Perks:

• Competitive salary

• Paid time off

• Dental, and vision insurance

• Employee discounts

• Positive and supportive work environment

Location: Hampton Inn I-75 Blue Ash-Cincinnati 4761 Creek Road 45242

Job Type: Full-Time and/or Part-Time positions available Flexible scheduling, including weekends, holidays, and various shifts (morning, evening, overnight as needed)

About Us: Join our welcoming team at the Hampton Inn! We're proud to offer clean, comfortable accommodations with our signature Hampton hospitality, free hot breakfast, indoor pool, As part of the Hilton family, we prioritize guest satisfaction and team member growth.

Position Summary: We are seeking friendly, reliable, and customer-focused individuals to serve as our Front Desk Agents. In this role, you'll be the first point of contact for our guests, delivering exceptional service while handling check-ins/check-outs, reservations, and daily hotel operations.

Key Responsibilities:

• Greet and welcome guests with a warm, professional attitude
• Process check-ins and check-outs efficiently using hotel systems
• Handle reservations, modifications, and cancellations
• Provide accurate information about hotel amenities, local attractions, and services
• Manage guest inquiries, requests, and complaints promptly and effectively
• Process payments, handle cash/credit transactions, and balance daily reports
• Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction
• Maintain a clean and organized front desk area
• Promote hotel services, loyalty programs, and upsell opportunities when appropriate

Qualifications:

• Previous hotel front desk, customer service, or hospitality experience preferred (but not required—we provide training!)
• Strong communication and interpersonal skills
• Ability to multitask in a fast-paced environment
• Basic computer proficiency (experience with hotel PMS systems like OnQ, and PEP is a plus)
• Reliable, punctual, and able to work flexible shifts including weekends and holidays
• High school diploma or equivalent
• Must be able to stand for extended periods and lift up to 25 lbs occasionally

Benefits:

• Competitive hourly pay based on experience
• Medical, dental, and vision insurance (for eligible full-time team members)
• Paid time off
• Discounted hotel rooms worldwide through the Hilton family of brands (Go Hilton travel program)
• Opportunities for growth and advancement within Hilton properties
• Positive, supportive team environment

If you're passionate about hospitality and enjoy making guests feel at home, we'd love to hear from you!

Introduction:

We are seeking a friendly and reliable Breakfast Attendant to join our team and provide excellent service to guests during breakfast hours. The Breakfast Attendant will be responsible for setting up and maintaining the breakfast area, preparing and serving food and drinks, and ensuring that guests have a positive experience. The successful candidate will have strong customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Set up and maintain the breakfast area, including laying linens, setting up tableware, and arranging centerpieces

• Prepare and serve breakfast items, such as eggs, bacon, and pastries, as well as coffee, tea, and other drinks

• Ensure that the breakfast area is clean and well-stocked at all times

• Assist guests with any questions or needs they may have

• Handle customer complaints and concerns with grace and professionalism

• Other duties as assigned

Qualifications:

• Previous experience in a food service or customer service role is preferred

• Strong customer service skills

• Ability to multitask and handle a high-volume workload

• Ability to lift and carry heavy objects (up to 50 pounds)

• Ability to stand for long periods of time

• Fluency in English is required; additional language skills are a plus

Perks:

• Competitive salary

• Employee discounts on food and drinks

• Opportunities for advancement within the company

• Professional development opportunities

• Positive and supportive work environment

Job Category Housekeeping & Laundry 

Location: 150 Ikebana Path Georgetown, KY 40324  

Schedule Full-Time 

Located Remotely? N 

Relocation ? N 

Position Type Non-Management 

Pay Scale  

POSITION SUMMARY 

Our jobs aren’t just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Guest Environment Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are empowered to move about their space and do what needs to be done. Whether delivering guest requests, stocking carts, cleaning rooms and public spaces, or other similar responsibilities, the Guest Environment Expert makes sure the spaces in the hotel help create a great guest experience. 

Responsibilities 

Perform daily general clean duties:-Clean bathroom, including walls, mirrors, vanity sink, tub, shower curtain, toilet, and floor; -Strip room of linen and trash;-Change the linen per SOP and make the bed properly;-Dust, clean inside drawers, vacuum floors and clean and check under bed;-Replace amenity items in the guestroom;-If applicable, clean kitchen appliances, counter, glassware, dishes, utensils, etc. 

Clean, organize and restock housekeeping cart/backpack following hotel brand standards. Carts and vacuums should be stored in designated area. 

Follow proper use of approved chemicals and accurately label chemical containers. Always use gloves when handling chemicals. Complete Chemical Training and Blood borne Pathogen Training. 

Maintain a clean and orderly work area in accordance with hotel standards. Complete daily/weekly cleaning schedule. 

Participate in daily pre-shift. 

Know how to operate laundry equipment. 

Communicate properly and effectively with the guest, associates, and managers. Effectively respond to guest complaints. 

Adhere to all work rules, procedures and policies established by the company.  

Be available to work weekends and holidays as necessary. 

Other responsibilities as assigned. 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state, and local law. 

TownePlace Suites by Marriott® gives you space to settle in and stay on your routine. From spacious suites with full kitchens and complimentary hot breakfast to free Wi-Fi and the ultimate Weber® grilling experience on our patio, we have what you need to stay comfortable and organized, just the way you like it.  

Candlewood Suites Lexington located at 603 Adcolor Drive in Lexington, KY is looking for a dependable Front Desk associate who can work 3rd shifts from 11pm to 7am. Full time hours are available in a relaxed atmosphere with a great company in Rainmaker Hospitality.  

Introduction:

We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Manage reservations and check guests in and out using a computerized system

• Handle guest requests, such as booking tours or making restaurant reservations

• Assist with check-in and check-out processes, including handling payments and issuing keys

• Answer phone calls and respond to online inquiries in a timely and professional manner

• Assist with organizing and setting up events and meetings

• Handle guest complaints and concerns with grace and professionalism

• Perform light cleaning duties, such as wiping down counters and restocking supplies

• Other duties as assigned

Qualifications:

• Previous experience as a front desk agent or in a customer service role is preferred

• Strong communication and interpersonal skills

• Ability to multitask and handle a high-volume workload

• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems

• Flexibility to work evenings, weekends, and holidays as needed

Perks & Benefits:

• FREE vision/dental/life insurance

  Competitive pay

  Employee discounts on hotel rooms and amenities

• Opportunities for advancement within the company

• Professional development opportunities

• Positive and supportive work environment

Location: Hampton Inn I-75 Lexington/Hamburg Area 2251 Elkhorn Rd, Lexington, KY 40505

Job Type: Full-Time and/or Part-Time positions available Flexible scheduling, including weekends, holidays, and various shifts (morning, evening, overnight as needed)

About Us: Join our welcoming team at the Hampton Inn I-75 Lexington/Hamburg Area, conveniently located off I-75 at Exit 110 in the heart of Kentucky Bluegrass Country! We're proud to offer clean, comfortable accommodations with our signature Hampton hospitality, free hot breakfast, indoor pool, and easy access to downtown Lexington, the University of Kentucky, horse farms, and major attractions. As part of the Hilton family, we prioritize guest satisfaction and team member growth.

Position Summary: We are seeking friendly, reliable, and customer-focused individuals to serve as our Front Desk Agents. In this role, you'll be the first point of contact for our guests, delivering exceptional service while handling check-ins/check-outs, reservations, and daily hotel operations.

Key Responsibilities:

• Greet and welcome guests with a warm, professional attitude
• Process check-ins and check-outs efficiently using hotel systems
• Handle reservations, modifications, and cancellations
• Provide accurate information about hotel amenities, local attractions, and services
• Manage guest inquiries, requests, and complaints promptly and effectively
• Process payments, handle cash/credit transactions, and balance daily reports
• Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction
• Maintain a clean and organized front desk area
• Promote hotel services, loyalty programs, and upsell opportunities when appropriate

Qualifications:

• Previous hotel front desk, customer service, or hospitality experience preferred (but not required—we provide training!)
• Strong communication and interpersonal skills
• Ability to multitask in a fast-paced environment
• Basic computer proficiency (experience with hotel PMS systems like OnQ, and PEP is a plus)
• Reliable, punctual, and able to work flexible shifts including weekends and holidays
• High school diploma or equivalent
• Must be able to stand for extended periods and lift up to 25 lbs occasionally

Benefits:

• Competitive hourly pay based on experience
• Medical, dental, and vision insurance (for eligible full-time team members)
• Paid time off
• Discounted hotel rooms worldwide through the Hilton family of brands (Go Hilton travel program)
• Opportunities for growth and advancement within Hilton properties
• Positive, supportive team environment

If you're passionate about hospitality and enjoy making guests feel at home, we'd love to hear from you!

Hampton Inn I-75 Lexington/Hamburg Area – Where hospitality meets the heart of Kentucky!

Breakfast Attendant

Hampton Inn I-75 Lexington, KY

Part-Time & Full-Time | Early Morning Shifts | Weekdays & Weekends

WHY HAMPTON INN I-75 Lexington?

At Hampton Inn I-75 Lexington, KY — part of the trusted Hampton by Hilton family — we believe the complimentary Hot Hampton Breakfast is one of the most important moments of a guest's stay. We are looking for an energetic, warm, and dependable team member to own that experience every morning.

THE ROLE

The Breakfast Attendant sets the tone for our guests' entire day. You will prepare, present, and maintain our Hampton brand breakfast from open to close — keeping food stocked, the dining area spotless, and every guest feeling welcome. This is an early morning role requiring consistent weekday and weekend availability.

SHIFT SCHEDULE
• Primary Shift: Approximately 5:30 AM - 11:30 AM (or as business dictates)
• Weekday and weekend availability required
• Holiday coverage expected

WHAT YOU WILL DO
• Set up, operate, and break down the Hampton Hot Breakfast service daily
• Prepare hot items including scrambled eggs, sausage, waffles, and more per Hampton TREATS brand standards
• Monitor and replenish all food, beverage, and supply items throughout service
• Greet guests with genuine warmth and assist with any special needs or questions
• Maintain a clean, organized, and sanitized dining area throughout service
• Follow all food safety and temperature control guidelines
• Report supply needs, equipment issues, or guest concerns to your supervisor

WHAT WE ARE LOOKING FOR
• A cheerful morning personality — you genuinely enjoy a good start to the day
• Previous food service, hospitality, or customer-facing experience preferred
• Food handler certification or willingness to obtain upon hire
• Ability to be on your feet and moving for the full duration of the shift
• Able to lift up to 30 lbs
• Dependable, on time, and takes pride in the details
• Bilingual English/Spanish a plus

WHAT WE OFFER
• Competitive hourly pay
• Hilton Team Member Travel Discounts
• Health, vision and dental insurance

-Paid time off

-And more….

JOB DESCRIPTION

A Room Attendant is responsible for cleaning guest rooms and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

 

As a Room Attendant, you would be responsible for cleaning guest rooms and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Clean guest rooms as assigned, including, but not limited to, making beds, cleaning bathrooms, dusting and vacuuming
• Change and replenish bed linens, towels and guest amenities, as needed
• Perform deep cleaning tasks, as needed
• Stock, maintain and transport housekeeping supply cart on a daily basis
• Dispose of trash and recyclables
• Respond to special guest requests in a timely, friendly and efficient manner
• Perform guest turn down service, as needed

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Benefits:

Health, vision and dental insurance

Room discounts

Paid-time-off

And more…

Benefits:

• Paid Time Off (PTO)
• Dental and Vision insurance
• Life Insurance
• Travel discounts
• And several other discount programs

Duties and Responsibilities:

• Supervision of Maintenance Department:
• Oversee  and ensuring that all tasks are completed efficiently and effectively.
• Schedule daily work tasks

• Preventive Maintenance:
• Develop and implement a preventive maintenance program to ensure the hotel’s facilities and equipment are in optimal working condition.
• Conduct regular inspections of hotel facilities to identify areas needing repair or maintenance.
• Repair and Troubleshooting:
• Respond promptly to maintenance requests from staff and guests, addressing issues such as plumbing, electrical, HVAC, and general repairs.
• Troubleshoot and resolve maintenance problems in a timely manner.
• Swimming Pool & Hot Tub
• Upkeep and checking chemical levels of swimming pool and spa
• Safety and Compliance:
• Ensure compliance with safety regulations and hotel policies, conducting safety inspections and risk assessments.
• Maintain up-to-date knowledge of local building codes and regulations.
• Budget Management:
• Assist in developing and managing the maintenance budget, ensuring cost-effective practices.
• Monitor expenses related to maintenance operations and control costs.
• Inventory Management:
• Manage inventory of maintenance supplies and equipment, ensuring adequate stock levels.
• Order necessary materials and tools, maintaining relationships with vendors.
• Training and Development:
• Up to date on training of best practices, safety procedures, and hotel policies.
• Foster a positive work environment that encourages teamwork and professional growth.
• Documentation and Reporting:
• Maintain accurate records of maintenance requests, repairs, and inventory.
• Prepare reports on maintenance activities, budget expenditures, and staff performance for management.
• Collaboration with Other Departments:
• Work closely with other departments, such as housekeeping and front desk, to ensure seamless operations.
• Participate in departmental meetings to discuss facility needs and improvement opportunities.
• Emergency Response:
• Act as a key contact for emergency situations, coordinating quick and effective responses to facility-related emergencies.
• Ensure that emergency protocols are established and staff is trained accordingly.

Skills and Qualifications:

• Strong technical knowledge in various maintenance disciplines (plumbing, electrical, HVAC, etc.)
• Excellent leadership and team management skills.
• Strong problem-solving and troubleshooting abilities.
• Good communication and interpersonal skills.
• Organizational skills and attention to detail.

The Housekeeper is responsible for maintaining cleanliness, order, and hygiene in assigned areas. This includes guest rooms, common areas, offices, or residential spaces. The role ensures a safe, sanitary, and welcoming environment for guests, residents, and staff.

Key Responsibilities

  -Clean and sanitize assigned rooms, bathrooms, kitchens, and common areas

Introduction:

We are seeking a dynamic and experienced Guest Services Manager to join our team and oversee the front desk and guest services operations of our hotel. The Guest Services Manager will be responsible for managing a team of guest service agents, ensuring that all tasks are completed efficiently and to the highest standards, and providing excellent customer service to guests. The successful candidate will have strong leadership and communication skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Manage and lead a team of guest service agents, including scheduling, training, and performance evaluations

• Oversee the daily operation of the front desk, including handling guest check-ins, check-outs, and requests

• Ensure that tasks are completed efficiently and to the highest standards, including maintaining a clean and organized lobby area and adhering to safety protocols

• Provide excellent customer service to guests, including assisting with questions and needs and handling complaints and concerns

• Monitor and maintain inventory levels, including ordering and restocking as needed

• Complete daily financial and operational tasks, such as reconciling the register and completing shift reports

• Other duties as assigned

Qualifications:

• Minimum of 2 years of experience as a guest services manager or in a leadership role in the hospitality industry

• Strong leadership and communication skills

• Ability to multitask and handle a high-volume workload

• Proficiency with computer systems and software, such as Microsoft Office and property management systems

• Flexibility to work evenings, weekends, and holidays as needed

Perks:

• Competitive salary

• Paid time off

• Medical, dental, and vision insurance

• 401(k) retirement plan (US only), Employer RRSP match (Canada only)

• Professional development opportunities

• Positive and supportive work environment

Job Description:

We are seeking a reliable and efficient Housekeeper to join our team and ensure that our facilities are clean and well-maintained. The Housekeeper will be responsible for cleaning guest rooms as assigned, including, but not limited to, making beds, cleaning bathrooms, dusting and vacuuming. Change and replenish bed linens, towels and guest amenities, as needed. Perform deep cleaning tasks, as needed. Stock, maintain and transport housekeeping supply carts daily. Dispose of trash and recyclables. Respond to special guest requests in a timely, friendly and efficient manner. Perform guest turn down service as needed.

Weekend availability required
 

Perks:

• Flexible Schedule
• Dental/Vision
• Life Insurance
• Paid Time Off
• Incentives

Summary of Responsibilities:

 As a Guest Service Agent, you will serve on the Front Office Team which collectively upholds the Hilton standards in providing an exceptional experience for our guests throughout their stay. Here are the key responsibilities you will be performing:

• Achieve positive outcomes from guest queries in a timely and efficient manner
• Ensure an efficient reception experience for guests, including check in/out, and complete audit procedures, as required
• Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training, when required, and assist with the Night Team's training and development efforts
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards and conduct audits as required
• Assist other departments, as necessary

Key Responsibilities:

Clean and service guest rooms

Make beds and change linen

Clean and sanitize bathroom

Vacuum, dust, and mop floor

Replenish guest supplies

Report maintenance issues

Introduction:

We are seeking a reliable and efficient Housekeeper to join our team and ensure that our facilities are clean and well-maintained. The Housekeeper will be responsible for cleaning guest rooms, common areas, and other areas of the facility, as well as performing tasks such as laundry and inventory management. The successful candidate will have strong attention to detail and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Clean guest rooms and common areas, including dusting, vacuuming, and changing linens

• Perform tasks such as laundry and inventory management

• Maintain a clean and organized work area

• Report any maintenance issues or damages to the appropriate team members

• Follow all safety and sanitation policies and procedures

• Other duties as assigned

Qualifications:

• Minimum of 1 year of experience as a housekeeper or in a similar role

• Strong attention to detail

• Ability to multitask and handle a high-volume workload

• Ability to work efficiently in a fast-paced environment

• Basic math skills

Perks:

• Competitive salary

• Paid time off

• Medical, dental, and vision insurance

• 401(k) retirement plan (US only), Employer RRSP match (Canada only)

• Professional development opportunities

• Positive and supportive work environment

Job description

Receives and processes incoming guests

• Ensure a delightful, seamless arrival and departure for our guests.

• Greets guest and processes hotel registration and other transactions

• Keeps current on hotel accommodations, services and local attractions

• Handles all guest compliments, comments, observations and challenges in a timely manner to effectively achieve full guest satisfaction.

• Works with other departments as appropriate to arrange for services requested by the guest

• Stays current with developments in the hotel by reviewing and updating the communication log

• Prepares end of shift summaries and communications for management and other shifts

• Encourages day to day up selling of guest accommodations and promotes hotel amenities, food & beverage outlets, hotel services and loyalty program

• Makes reservations in accordance with hotel’s yield management practices

• Processes customer credit at check-in in accordance with hotel policy and data privacy policy standards

• May be responsible for answering and fielding all calls to the hotel, both internal and external

• Identifies and records special billing instructions and notifies Accounting

• Obtains appropriate approvals and signatures for guest transactions

• Maintains confidentiality of guest information

Creates 100% guest satisfaction by providing the Choice experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

• Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service

• Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems

• Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

• Performs other duties required to provide the service brand behavior and genuine hospitality

Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest

Physical Demands

• Ability to stand, stoop or bend for entire shift

• Ability to lift up to 20 pounds

Hyatt Place – Breakfast Attendant

Position Summary

A Breakfast Attendant at Hyatt Place is responsible for ensuring a clean, wellstocked, and welcoming breakfast experience for guests. This role includes preparing and maintaining the breakfast area, following food safety standards, and providing friendly service throughout the morning.

Key Responsibilities

Breakfast Setup & Food Preparation

• Set up and stock the breakfast area with food, beverages, utensils, and supplies. 
• Prepare simple breakfast items (e.g., coffee, oatmeal, toast, basic hot/cold items) according to brand standards. 
• Ensure buffet items such as fruits, bread, cereals, bakery items, and beverages remain fresh and replenished. 
• Monitor food temperatures and quality throughout service to meet health regulations. 

Guest Service

• Greet guests warmly and assist with breakfast questions or needs. 
• Provide attentive service by refilling beverages, carrying coffee pots, and clearing dishes as needed. 
• Maintain a friendly, guestfirst attitude to create a positive dining experience. 

Cleanliness & Sanitation

• Clean and sanitize tables, counters, chairs, equipment, and service lines. 
• Follow all food safety guidelines and health code requirements. 
• Sweep/mop kitchen floors, vacuum dining area, remove trash, and ensure an orderly environment. 

Inventory & Stock Control

• Monitor consumption levels and restock food and supplies as needed. 
• Notify management of low stock items or inventory shortages. 
• Assist with receiving and properly storing food and beverage deliveries. 

EndofService Duties

• Break down the breakfast area, clean equipment, and store items properly after service. 
• Label, date, and rotate food items according to safety requirements. 

Qualifications

• High school diploma or GED preferred. 
• Previous food service or hospitality experience preferred but not required. 
• Strong communication and interpersonal skills. 
• Ability to work efficiently in a fastpaced environment and handle early morning shifts (often starting at 5:30 AM), weekends, and holidays. 
• Must follow all health, safety, and sanitation procedures consistently. 

Key Competencies

• Customerfocused and serviceoriented
• Strong timemanagement and organizational skills
• Ability to maintain cleanliness and attention to detail
• Friendly, positive, teamoriented attitude

This position is for Weekend only. Friday, Saturday and Sunday 5:30AM-11:00AM. 

• • 
    

    Hyatt Place Front Desk Agent – Job Description

    Position Summary

    A Hyatt Front Desk Agent is responsible for delivering caring, attentive, and efficient service throughout the guest journey. As the first point of contact, you ensure guests feel welcomed, informed, and supported while upholding Hyatt’s brand standards and culture of care.
    (Information aligned with typical Hyatt front desk roles) 

    ---

    Key Responsibilities

    Guest CheckIn / CheckOut

    • Check in and check out guests courteously and efficiently.
      
    • Confirm reservation details, verify identification, process payments, and register guests in the Hyatt PMS.
      
    • Provide guests with keys, hotel information, and package/amenity details.
      

    
    

    Guest Relations & Service Excellence

    • Greet guests warmly and create a welcoming, friendly atmosphere.
      
    • Promote positive guest relations by responding to questions, requests, and concerns professionally.
      
    • Communicate hotel features, services, room types, amenities, and local attractions.
      
    • Handle and resolve guest complaints promptly and courteously.
      

    
    

    Reservations, Accounts & Payments

    • Process new reservations, modifications, and walkins when needed.
      
    • Maintain complete knowledge of room rates, packages, promotions, and availability.
      
    • Post charges, collect payments, and follow all cashhandling procedures.

    
    

    Operational Duties

    • Maintain a clean, organized workstation throughout the shift.
      
      
    • Answer phones using proper Hyatt etiquette within required time standards.
      
      
    • Coordinate with housekeeping, maintenance, and bell staff to support seamless operations.
      
      
    • Review daily house count, arrivals/departures, and group activity schedules.

    
    

    Safety, Security & Compliance

    • Follow all Hyatt policies, procedures, and safety protocols.
      
    • Maintain confidentiality and security of guest information.
      

    ---

    Qualifications

    • Strong communication and customer service skills.
      
    • Ability to multitask in a fastpaced environment.
    • Basic math and computer proficiency; ability to learn Hyatt systems.
      
    • Professional appearance and demeanor.
    • Flexibility to work weekends, holidays, and varied shifts.
      
      

    ---

    Hyatt Core Competencies

    • Warm, genuine hospitality
    • Organized and detailoriented
    • Teamoriented mindset
    • Problemsolving capability
    • Ability to uphold Hyatt’s culture of car

Position Summary:
Courtyard by Marriott Lexington North is seeking a motivated and experienced Bistro Supervisor to lead our Bistro team. The Bistro Supervisor is responsible for daily operations, guest satisfaction, and ensuring a positive and productive work environment.

• Supervise, train, and support Bistro team members
• Ensure exceptional guest service at all times
• Maintain high standards of food quality, cleanliness, and safety
• Manage inventory, order supplies, and assist with scheduling
• Address guest concerns promptly and professionally
• Ensure compliance with Marriott brand standards and local health regulations
• Collaborate with hotel management to achieve operational goals

• Previous experience in a supervisory or lead role in food & beverage or hospitality (preferred)
• Strong leadership and communication skills
• Excellent customer service skills and attention to detail
• Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays
• Food safety certification (ServSafe or similar) preferred
• High school diploma or equivalent required; hospitality degree is a plus

• Competitive pay
• Health, dental, and vision insurance options
• Paid time off
• Marriott hotel discounts and perks
• Opportunities for advancement with Rainmaker Hospitality
• Supportive and team-oriented work environment

Introduction:

We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Manage reservations and check guests in and out using a computerized system

• Handle guest requests, such as booking tours or making restaurant reservations

• Assist with check-in and check-out processes, including handling payments and issuing keys

• Answer phone calls and respond to online inquiries in a timely and professional manner

• Assist with organizing and setting up events and meetings

• Handle guest complaints and concerns with grace and professionalism

• Perform light cleaning duties, such as wiping down counters and restocking supplies

• Other duties as assigned

Qualifications:

• Previous experience as a front desk agent or in a customer service role is preferred

• Strong communication and interpersonal skills

• Ability to multitask and handle a high-volume workload

• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems

• Flexibility to work evenings, weekends, and holidays as needed

Perks:

• Competitive salary

• Employee discounts on hotel rooms and amenities

• Opportunities for advancement within the company

• Professional development opportunities

• Positive and supportive work environment